Imagine that you have been working with some friendly buyers
and have shown them multiple properties.
Then, you don’t hear from them for a while. When you follow up, you find out that they
have purchased a home using another agent . . . it may have even been a home
that you had shown them previously. You
think: Hey! That was “my buyer” and “my
commission!” Was it?
The MLS Offer of Compensation
After a listing broker enters into a listing agreement
with the seller, the broker generally enters the listing information in the
multiple listing service (“MLS”) of which the broker is a participant. The MLS
is a means by which broker participants make blanket unilateral offers of
compensation to other broker participants. A cooperating broker is entitled to
a commission from the listing broker pursuant to the MLS offer of compensation
when the cooperating broker is the “procuring cause of the sale.” In the event of a procuring cause dispute, if the brokers
cannot resolve the issue informally or through mediation, REALTOR®
brokers are obligated to arbitrate.
Procuring Cause
Unfortunately, determining which broker is
the procuring cause of the sale can be difficult. Some
of the factors an arbitration hearing panel will consider when determining
which broker is the procuring cause of a sale include:
- Who
first introduced the buyer to the property? The broker who introduced the buyer to the
property is not automatically the procuring cause of an ensuing sale, but who
initially introduced the property to the buyer is generally an important factor
in determining procuring cause.
- Was
the introduction of the property to the buyer instrumental in creating the
desire to purchase? Merely alerting a buyer to the fact that a property is available does not
usually constitute procuring cause.
- Did
the introduction of the buyer to the property start an uninterrupted series of
events leading to the sale or was the series of events interrupted in some way?
If there was an interruption or break in the original series of events, a
hearing panel will look at how the interruption was caused and by whom. For
example, if a broker becomes
aware that another’s efforts have broken down, steps in and finalizes a sale by
removing an impediment, a hearing panel will consider whether the transaction
would have occurred without the assistance of the second broker. If not, the
second broker is the procuring cause. However, if a broker is aware of another’s continuing efforts and in
bad faith interferes with the transaction, the second broker will not be the
procuring cause.
- Did
the broker who made the first introduction to the property engage in conduct or
fail to take some action that caused the buyer to utilize the services of
another broker (estrangement or abandonment)? If the first
broker said or did something the broker
shouldn’t have, which caused the buyer to decide not to use the broker, that
constitutes estrangement, which would break the uninterrupted chain of events.
A broker not maintaining contact, not following up or not providing requested
information to the buyer in a timely manner would be considered abandonment,
which would also break the series of events. The second broker who steps in to
assist a buyer to achieve a successful transaction after estrangement or
abandonment of the buyer by the first broker would be considered the procuring
cause of the sale.
- Did
the seller, buyer, or other broker act in bad faith to deprive the first broker
of the commission? For example, if the first broker introduced the property to the buyer and brought
the negotiations to a point where the buyer had made the decision to purchase,
the first broker is the procuring cause. The first broker would prevail in a
hearing even if the buyer and seller, with or without a second broker,
conspired to take the property off the market and consummate the sale without
the first broker or otherwise “froze” the first broker out of the
transaction.
Further, in determining which broker is the procuring
cause, a hearing panel will consider only facts directly related to the sale of property at issue. The hearing panel
will not consider a broker’s prior
relationship with the buyer, the fact that the broker showed the buyer numerous
other properties, or anything that happened after the buyer decided to make an offer.
Due to all the factors discussed above, procuring
cause disputes are best resolved informally or through mediation, which is
often successful with the assistance the association’s volunteer mediators. For
more information about procuring cause and the REALTOR® arbitration and
mediation processes, go to: https://www.aaronline.com/resolve-disputes/arbitration/
As with any potential dispute, communication is key. A
salesperson with a procuring cause issue in a transaction, should talk to their
broker or manager as soon as possible.
Avoiding Procuring Cause Disputes
Not all
procuring cause disputes can be avoided, but most can. One way to avoid a procuring cause dispute is
by using the AAR Buyer-Broker Exclusive Employment Agreement. The agreement benefits the buyer by setting forth the
terms of the buyer-broker relationship. The
agreement benefits the broker by assuring that the broker will be compensated
the agreed upon amount if the buyer purchases a property during the term of the
agreement.
In the buyer-broker agreement, the buyer agrees to compensate the broker the specified amount or the compensation the broker receives from the seller or the seller’s broker, whichever is greater. In either event, the buyer authorizes the broker to accept compensation from the seller or the seller’s broker, which shall be credited against any compensation owed by the buyer pursuant to the agreement. If completion of any transaction is prevented by the buyer’s breach or with the consent of the buyer other than as provided in the purchase contract, the total compensation is due and payable by the buyer.
In the agreement, the buyer also agrees to work
exclusively with the broker and be accompanied by the broker on the first visit
to any property. If the broker does not accompany the buyer on the first visit
to any property, including a model home, new home/lot or “open house,” the
buyer acknowledges that the builder, seller, or seller’s broker may refuse to
compensate the broker, which will eliminate any credit against the compensation
owed by the buyer to the broker.
Even if you choose not to use the AAR Buyer-Broker Exclusive Employment Agreement, which is your best protection as a buyer’s agent, educate the buyers about the real estate purchasing process, communicate with them often to avoid an abandonment or estrangement argument, and understand the basics of procuring cause. You deserve to be compensated for your hard work. You don’t want to find yourself in the situation of thinking: Hey! That was “my buyer” and “my commission!”
K. Michelle Lind, Esq. is an attorney who currently serves Of Counsel to the Arizona REALTORS®. She is also the author of the book - Arizona Real Estate: A Professional's Guide to Law and Practice (3rd Ed.)
This article is of a general nature and may not be
updated or revised for accuracy as statutory or case law changes following the
date of first publication. Further, this article reflects only the opinion of
the author, is not intended as definitive legal advice and you should not act
upon it without seeking independent legal counsel. 11/18/2022